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How does IDR apply adaptive learning to a new Invoice?

edited Sep 24, 2024 2:48PM in Payables, Payments & Cash Management 2 comments

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WSP

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We have had a situation where an invoice was received from IDR with the Invoice Number and Amount in the opposite fields. Upon getting the adaptive learning history from the Support team we see that there was a user error with the learning on a previous Invoice.

My questions though are around how Adaptive Learning gets applied.

  1. is it always applied once learning occurs; or does it only happen if the value is not found or the confidence of the found value is below a threshold?

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