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How many soft bounces result in a hard bounce?

in Eloqua 1 comment

Hi Everyone,

I'm looking for the general guidance on the number of soft bounces that automatically set a contact to hard bounced. Also, is there a specific timeframe in which the soft bounces need to happen for the hard bounce to be set? I've heard "3 soft bounces within 48 hours" would set a contact to hard bounced but I couldn't verify this in the available Eloqua documentation.

I hope someone can help with some verified information.

Cheers
Krisz

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