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    Assignment and Routing

    in Help Desk 1 comment

    Hello Everyone,

    I am looking for a solution to the following scenario:

    When an employee raises a request under the Talent Management category in Oracle HCM, I would like the ticket to be automatically assigned to their respective HR Business Partner (HRBP).

    Is there a way to configure the system to handle this type of routing based on the category and employee's HRBP assignment? Any guidance or step-by-step instructions would be greatly appreciated!

    Thank you in advance for your support.

    Best regards,
    Rishabh

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