Prebuilt Fusion Service Analytics report list - Clarity
Summary:
Hoping the community are able to provide some clarity around the prebuilt reporting delivered for NextGen HR Help Desk and Case Management.
I've reviewed the Prebuilt Fusion Service Analytics spreadsheet and is unclear whether the Legacy reports are also available in Next Gen (or which are and which are not), whether cross functional configurations items are reportable i.e. Omnichannel which are listed under the Fusion Service tab.
Is there an updated version or somewhere that points to more clarity.
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