oracle EPM Narrative report POV does not appear for some users

Summary:

Reports have been developed in Narrative reporting TEST and deployed into production. Only in the production instance, the business users cannot see the POV for select reports.

Content (please ensure you mask any confidential information):

However, when checking their same access in Narrative TEST, they can see the POV as expected.

Version (include the version you are using, if applicable):

24.10.55

Code Snippet (add any code snippets that support your topic, if applicable):