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HDL error - Error retrieving file from UCM server

Summary:

We are currently encounter intermittent HDL errors when loading Personal Payment Method or External Bank Account in PROD instance having below error messages:

  • The file with content ID UCMFA… couldn't be downloaded. Message details: Error retrieving file from UCM Server.
  • Your data set couldn't be processed: oracle.as.scheduler.ExecutionBizErrorException: Exception has occurred in one of the child jobs. Check child job log file for details..

We could not pinpoint the root cause of the issue as we could not replicate when exactly this error will occur. We have tried to replicate the same on test instances (with the same data set being processed), but these errors are not appearing and HDL is successful, this only happened in PROD.

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