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salesOrderActionRequests API stuck in processing status

edited Oct 28, 2024 3:21AM in Order Management 1 comment

We are using the API "https://servername/fscmRestApi/resources/version/salesOrderActionRequests" to release hold from sales order lines in bulk as described in oracle documentations "https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/24c/fasrp/use-case_ReleaseHoldLargeVolSalesOrderLinesAcrossOrders.html".

However, the requests are not completing and are stuck in status code PROCESSING, for action code "ORA_FOM_RELEASE_LINE_HOLD".

There are records in the API response where "StatusCode" is "PROCESSING" but there are no child requests, TotalRecords is null. Not sure why these processes are still showing status code as PROCESSING.

Is there a way to kill the processes? I could see 309 processes with status "PROCESSING" as of now and none of them are completing.

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