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Approvals are routed to direct reports as the approval is configured based on AOR
We have configured approvals mostly based on AORs and those are working fine. But recently we have noticed one issue and want to fix it.
Issue- Approvals are routed to direct reportee as the approval is configured based on AOR and direct reportee has the AOR assigned.
Example Scenario-
A transaction 'Change Location' is raised for Alex. Alex has 3 direct reports Rex, Vex and Apex.
ABC_Change_Location AOR1 is created and assigned to Rex. Transaction flow is Submitter » AOR1 approver » AOR2 approver » AOR3 approver.
Rex reports into Alex, and as per the setup, the transaction is routed to Rex which is logically incorrect and needs to be rectified.
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