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How to restrict user from able to view service requests created by themselves?

edited Oct 27, 2024 7:20PM in Fusion Service 1 comment

Summary:

The users should be able to view the service requests for the below matching conditions.

  1. Users should be able to view SR's belonging to their BU
  2. User should be able to view SR's belonging to their queue assignment
  3. User should be able to create SR's, if the SR is assigned outside of his/her BU/queue assignments, then the user is not allowed to view the same

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