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query or table in service request management

edited Nov 11, 2024 1:18PM in Help Desk 2 comments

Summary:

We need to identify tickets that are not addressed for those requested information /response is already provided in Oracle service request management. We have checked SVC_SERVICE_REQUESTS and other tables but not able to get this information. Any help /inputs will be appreciable. If not possible can someone confirm this information is not available in Fusion.

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