Why one of my users is unable to see the username and password boxes in SmartView login popup?

Summary:

One of my users who is not a service admin is unable to see the credential boxes in the SmartView login popup. Earlier, he was able to login

with same role and access. However everything is working when he logs into the web based application.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Latest version of SmartView

Code Snippet (add any code snippets that support your topic, if applicable):