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Some users are not able to Download Custom PO PDF

Summary:

Some users are not able to Download the PO PDF and clicking View PDF. User have PO Buyer role but still not able to download.

Below is the error:

"The file was not downloaded or was not downloaded correctly."

We have customized the seeded PO PDF report and using the custom report.

User have all the related access like PO Buyer, BI Consumer Role, BI Author Role but still can't download PO PDF, whereas I can view and download the PO PDF.

Can anyone suggest on this.

Thanks in advance.

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