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Generate Summaries of Help Desk Requests with Generative AI - 24C Feature HRHD
Summary:
The 24C feature 'Automatically generate Summaries of Help Desk Requests with Generative AI - 24C Feature HRHD generates summary with not relevant keywords in the summary.
Content (please ensure you mask any confidential information):
The GEN AI is generating summary and including word laptop in one of our HR service request. however the word laptop is used no where in the SR, neither in the messages nor in conversations. Not sure why the system picked up word laptop in its summary.
Any idea on the question asked ?
Version (include the version you are using, if applicable):
24C
Code Snippet (add any code snippets that support your topic, if applicable):
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