Why is the "billed quantity exceeds

Summary:

Purchase Orders often have invoices ingested prior to the product being received at the location, causing it to go on a Procurement Hold of "Billed Quantity exceeds Received Quantity". Once the GR is processed, it is caught on the next batch Validation job and is revalidated and the hold is removed.

We are experiencing issues where some of these Purchase Orders are not being revalidated even though the GR was completed and no other holds exist. (1-2% of total volume). The hold is not being removed with the job.

This causes payments to go past due, and for AP team to manually validate the invoice.