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Issue with Password Reset for OCI Account

edited Nov 29, 2024 5:27PM in Identity and Access Management 1 comment

Summary:

Oracle Cloud cannot log in or change password because the email address is lost

Content (please ensure you mask any confidential information):

Dear Oracle Support Team,

I am experiencing issues accessing my Oracle Cloud Infrastructure (OCI) account. Despite entering my password correctly, I am unable to log in, and I keep receiving an "incorrect password" error message.

When I attempt to reset my password, I do not receive any reset notification email, even after multiple attempts. I have confirmed that other Oracle notifications reach my inbox successfully, and I have checked both my spam and junk folders to ensure the emails aren’t filtered. Unfortunately, there’s no sign of the reset email in any folder.

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