Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

How to stop Inbound acknowledgement mail

We are implementing HR Helpdesk for our customer. We have create custom mail notification that will be send to employee when SR is created.

When SR is created via Email (Inbound email Channel), 2 mails are triggered to the employee one is custom trigger which we have created and another one is the delivered acknowledgment mail for inbound email.

Please guide me how to stop the delivered acknowledgment when SR is created via

Inbound email Channel

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!