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Big Issue with Oracle Payroll Neglected by Oracle Engineers-Bad Experience

in Payroll and Global Payroll Interface (GPI) 1 comment

Summary:

Hi ,

All. We are going through a bad experience with Oracle Support and I want this to be escalated at the highest level to Oracle Leadership. We are running weekly payroll in our Organization and Last week we had a bad experience where an Oracle Calculate payroll was not rolled back in the system. The business ran calculate payroll as part of their checks and then they rolled it back. The process itself did show as green but in fact, in the background the process had a bug and issues and it was not rolled back.

The business payroll team ran the final calculation, thinking the rollback was done. Ultimately, we found out that there had been significant overpayments resulting from this issue because the rollback did not work correctly. We had people having multiple calculate payroll sitting on their records. Oracle engineers and management are not willing to acknowledge this as a bug and just throw the SR back in customer working status. They ultimately went to the length of closing the SR.

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