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Unable to open the inventory item on hand quantity in the redwood pages

Hello We are facing one issue where we are unable to open the on hand qunatity in the redwood pages. All the roles and configuration we have did as per the below document. Still we are facing the issue.

https://docs.oracle.com/en/cloud/saas/readiness/scm/24d/inv24d/24D-inventory-wn-f34063.htm

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