Candidate Pre-Onboarding with Oracle HCM and ServiceNow

We are experiencing a lot of issues with our pre-onboarding process surrounding the credentials of our pre-onboarding process.

The current process requires candidates to use non-company credentials (personal email address) until their first day. On their first day is when their login is switched to single sign-on. However, by using the user field to generate both usernames and credentials has caused downstream IT issues, as this field is also used for other access-related actions. The proposed solution is to provide company credentials 14 days before the candidate’s start date, though this would result in candidates having two separate sets of credentials before they officially begin.