dunning letter send failed when use client email as 'From Email'

Hi

We are using dunning letters function, and dunning letter is sent out successfully when Send or return email address for dunning correspondence in collection preference is no-reply@oracle.com, but once i changed to use client email (which is active to receive and send email), email send failed, and report error.

Error Message as below:

Your message cannot be delivered to the following recipients:

Recipient address: customer email address

Reason: SMTP transmission failure has occurred

Diagnostic code: smtp;550 5.7.1 rejected by DMARC policy for XXXX

Remote system: dns;m11.XXXX (ESMTP IMSVA)

May i know is system not support to use client email address or is any other setup required?