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Users setup in Cloud connect not recieving upgrade notices

We setup users in cloud connect to recieve maintenance and upgrade notices but they are not recieving them. When trying to log an SR, I was redirected to this article, but I am not seeing the path that is described when I log in- https://support.oracle.com/ic/builder/rt/customer_portal/live/webApps/customer-portal/?anchorId=&documentId=KB154939&page=sptemplate&sptemplate=km-article

I was not able to log an SR for this issue and was directed Customer connect - has anyone else encountered this issue? I just need some assistance in getting our users setup correctly to receive these notices. Thanks in advance for any insight anyone can provide.

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