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Error with running narrative reports on smart view

Hi, my client is facing errors with running Narrative reports through smartview for both epm book and reports. They are able to view reports on HTML and pdf but not excel.

They receive the following error when trying to run a report book:

"Excel was able to open the file by repairing or removing the unreadable content

Repaired Record: Format from /xl/styles.xml part (styles)"

as well as another error when running reports:

" _Open method of Workbooks class failed"

For power users and admins they are able to access and run the reports fine, however the users cannot.

Has anyone come across this error before when connecting to NR on SmartView?

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