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Redwood Helpdesk Migration Question
Summary:
We are in the process of redesigning our system with two main queues, and I would like to seek clarification on the following points to ensure smooth implementation and reporting:
- Data Migration Impact:
- With the proposed change to two main queues, will this create challenges for migrating current data, considering we currently operate with multiple queues?
- Reporting by Sub-Category:
- Post-implementation, we plan to rely on sub-categories within each queue for reporting purposes.
- Can reporting metrics such as status and resolution time be derived from sub-categories? Or will reporting still be limited to the queue level?
- Sub-Category Selection:
- Once a queue is selected, is it possible to configure the system to display only the relevant sub-categories in the dropdown for that specific queue?
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