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Multiple Job based AOR not working as expected in Workflow Approval

edited Jan 17, 2025 2:21AM in Workforce Management 2 comments

Summary:

AOR based workflow not working as expected when AOR has more than 1 job in it

Content (please ensure you mask any confidential information):

We are on 24D

We have multiple HR workflows which we need to route using AORs

Our AORs are built using a combination of Representative's Location + Job as criteria. So imagine AOR1 = Location 1+ Job 1, Job2, Job3.

Expectation is when EE from Location1 initiates a transaction, the approval goes to all the approvers who satisfy AOR1.

Meaning, if 3 EEs in 3 Jobs 1/2/3 then all 3 employees should get the Approval request via Claim button.
Whoever clicks claim first, gets the approval in their queue and it vanishes from others' queues.

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