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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
As an Agent, I am unable to re-assign the request to myself or another resource in HR Help Desk
Hi All,
There is an issue we are facing where, I login as an Agent and I see the request assigned to me. But when I try to assign the request to another person in the same queue, the 'Assigned to' field doesn't bring up the resource name. It doesn't even bring my name up after I clear the Assigned to field. Could you please let me know what could be the reason?
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