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    • Chat file attachment options through REST API

    edited Mar 27, 2025 11:31PM in Communication Channels 1 comment

    Summary:

    Available options for allowing customers to send attachments via chat


    Content (please ensure you mask any confidential information):

    One of our client's chatbot is leveraging REST API to integrate with Oracle Chat. We are trying to see if we have a option that provides the agents ability to "invite" customers to initiate a file transfer only when it's needed.

    I have gone through the blog - , illustrating use of config "CONSUMER_CAN_RECEIVE_FILE_ATTACHMENTS" to enable Attachment Icon at the Agent chat sidebar. Do we have any means of doing the same at the End-user chat window.

    Version (include the version you are using, if applicable):

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