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Smartview Add Comments is Spinning for Some Users in Remote Desktop

in Planning 4 comments

Hello Oracle Community,

We are facing an issue with Smartview where the Add Comments feature is spinning indefinitely for some users, specifically those working in a Remote Desktop environment. While some users can successfully add comments without any issues, others experience a spinning loading indicator and are unable to complete the action.

What we've tried so far:

  • Disabling and re-enabling the Smartview Add-In.
  • Reinstalling Smartview (Version 24.100).
  • Restarting Remote Desktop sessions.
  • Replicating the issue by matching user access and settings, but it still works for me even with the same access and in the same Remote Desktop configuration.

Additional details:

  • The issue does not seem to be environment or URL-specific.
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