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    Agents being "Assigned To" a Service Request in HR Help Desk is not being saved

    edited Feb 3, 2025 10:10AM in Help Desk 1 comment

    Summary:

    Hi Oracle Experts,

    When agents are assigned to work on a Service Request and selecting the 'Assigned To' is not getting saved.

    I checked the agent is having Resource Role.

    I referred few knowledge articles from Support portal (Next Gen Help Desk Request Field Labels Are Stacked In Edge Browser KB45125). Then I asked the agent to select the 'Assigned To' then save his name, it got saved successfully in the first attempt in Edge Browser.

    Is this really a browser issue or should I raise an Oracle SR?

    Thanks,

    Revathi

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