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Not getting emails from new Support System

in Learning 5 comments

I don't see a logical place to ask this question, so I'm asking the learning people. I am not getting emails from the new support system that Oracle is using. I have my email set up and it is spelled right, but still no emails. I have a few product SRs and when I go in to look at them, I find that the tech is threatening to close my SR if I don't respond. This is very frustrating and I'm losing lots of valuable time with this.

Any thoughts on how to set this up? What am I missing?

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