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Cannot link my user group to my Support Request Account

Summary:

I have a Support Request Account. The account I have is linked to one instance of OFC to which I belong. I need to link it to another instance. However, any attempt to do so has failed.

Content (please ensure you mask any confidential information):

When I log into support.oracle.com/signin I use the Sign in with your Oracle account option as instructed by my account administrator.

Once signed in, I can see under Account>preferences>user group that I am part of a "user group" for one instance of OFC.

There is a button to Request Access to Account. This should let me join my other instance of OFC.

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