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OCC - Agent Console

Summary:

We would like to know the below details related to OCC Agent Console:

  1. What kind of reporting is provided by Agent Console regarding the user activities? (i.e. what actions were done and by who?)
  2. Can we generate Audit trail reports in OCC Agent Console. 
  3. Do we have flexibility with the Agent Console roles?


Content (please ensure you mask any confidential information):


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Code Snippet (add any code snippets that support your topic, if applicable):

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