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    • Get Started with Redwood for Oracle Cloud HCM   Begin Now
    To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

    For more information, please refer to this announcement explaining best practices for getting answers to questions.

    25A Employees Creating Cases

    in Help Desk 3 comments

    Summary:

    Is there a role required for employees to create cases? Our users will have the Next Gen Help Desk User role and employee roles. Will they be able to create cases now with 25A?

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