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Oracle Help desk tables and Queries to develop a report

Hi All,

I need to develop a custom BI or OTBI report related to the columns below. Please guide me on this

Assigned To
Assigned to: Email
Category Name
Channel Name
Created By
Creation Date
Critical
Last Updated By
Last Updated Date
Primary Point of Contact
Queue
Request Number
Resolution Date
Resolved By
Severity
Status
Subject

Tagged:

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