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    • Enhancement Request: Display Administrator Details in Fusion ATK Home

    edited Feb 25, 2025 5:26PM in Idea Lab – OCI Console User Experience

    Organization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):

    Oracle

    Description (Required):

    Customers currently lack visibility into their assigned administrators (IT Security Manager / Cloud Account Admin). Since all cloud-related activities require administrator access, customers frequently log Service Requests (SRs) with Oracle just to retrieve this information.
    In the last quarter, 60% of user management-related SRs were raised solely to request administrator details.
    This leads to increased SR volume, delays in issue resolution, and a suboptimal user experience.

    Use Case and Business Need (Required):

    ✅ Faster issue resolution as customers can directly reach their administrator.

    Tagged:
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    1 votes

    Submitted · Last Updated

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