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Cycle Count LPN with different pack or case quantity

We are running into a road block in which we have an LPN that contains multiple lines of a PN# and the quantities do not match. I am looking for any suggestion on how we can allow for these LPNs to be counted as is.

In my sample

LPN = 00975853

Item 31163048 = 12

Item 31163048 = 4

When the item is scanned for cycle count, it reports that it cannot count in cases or packs or units.

The item itself is set to a Case QTY of 12 with a Primary UOM of EA

Looking for any advice on this subject.

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