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Termination approval going into error when second level manager is blank

edited Mar 3, 2025 2:30PM in Human Capital Management 2 comments

Summary:

Hi Everyone,

We have a requirement where the initiator can be the Direct Line Manager, Indirect Line Manager, or HRBP (AOR). To address this, we have created three rules. These rules are working as expected; however, when the employee does not have a second-level manager (even if the initiator is HRBP), the transaction results in an error.
Error message: 'Error due to failure in rule set – missing a supervisor for 1916.'
We cannot assign a second-level manager because the first-level manager is the CEO. Is there another way we can resolve this issue? Has anyone encountered this before? It would be helpful if you could provide any input.

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