Issue with formatting that is cleared out in SmartView

Summary:

Hi

We have some users for which the formatting gets cleared out in SmartView. They need to apply the cell styles again every time (and they also save it as default). However, it happens over and over that they need to reapply the cell styles.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

2023.1

Code Snippet (add any code snippets that support your topic, if applicable):