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Error message received at HR phase - Processing couldn't be completed. Contact your help desk.

Summary:

Hello,

I have an external candidate at HR phase - Error during processing state. To identify the error, I access the record and the following displays in the header (where one would expect the detail to correct the offer to enable processing) as follows:

Processing couldn't be completed. Contact your help desk. (PAY-1635269)


Content (please ensure you mask any confidential information):

I have researched within My Oracle Support but no matches. Has anyone experienced this or knows what this is referring to?

Thanks in advance!

Kind regards, Bea

Version (include the version you are using, if applicable):

25A


Code Snippet (add any code snippets that support your topic, if applicable):

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