Can you please let us know the best practices for assigning scoring for custom match rules?
in CX Apps
Can you please let us know the best practices/any relevant document for assigning scoring for custom match rules? If we assign a score of 80 and 70 to rule 1 and rule 5 and get more matches in rule 5 and less in rule 1, should we move up the score of rule 5 and down the score of rule 1?
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