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Agent presence and availability tool functionality
Summary:
Agent presence and availability tool functionality
Content (please ensure you mask any confidential information):
I recently enabled the presence tool for a client so that Agents can make team members aware of their availability in Redwood's HRHD.
In the case where an Agent may have an unplanned leave of absence I wondered if it was possible to automatically reassign the requests held with the absent agent to other available agents to manage ?
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