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Configuring Routing Profile

edited Jul 22, 2016 12:57PM in Field Service 4 comments

Content

Hi All,

 

I was trying to run the routing feature in OFSC on bucket with two activities in pending status. After running the routing plan I get an error 'No providers found'  and the plan does not route any activities. I found that after clicking the routing widget i can see that the no of activites and no of resources is zero. However i have two activities in pending status in that bucket and also two resources(technician) under this bucket.

 

Not sure if their is any issue in defining the hierarchy for the resources. the routing plan used is the default rule. PFA the screenshots.

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