Milestone Template Recurring into OTM
Hi All,
we would like support with the use of milestone templates in OTM.
The need is to send an email to the carrier if the carrier has not yet inserted the event “ started”.
The email needs to be sent:
- After 12h from start time if the event has not been inserted
- Every day (following the first email) if the event has not been inserted and on a recurring basis for up to 30 days.
How do you make point 2 recurring?
CASE 1:
We created a first milestone template MIL_ALERT_ODE_AFTER_12H, which triggers upon shipment creation and sends an email after 2 minutes.
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