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can we grey out the service request summary after the SR has been logged

edited Apr 24, 2025 1:57PM in Help Desk 1 comment

Summary:

Currently our SR description area is updatable even after the SR has been logged. This gives an opportunity to employees to change the content at any point when the SR has been worked on.


Content (please ensure you mask any confidential information):

Please review the "service request details area"

Version (include the version you are using, if applicable):

25A classic HR help desk



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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