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How to assign cases to case workers using service assignment rules?
Summary:
Hello Team,
When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues.
How can we do the same for cases created using case management?
I tried but it is not flowing and the queues i had created are not getting populated under the queue field.
Regards
Rajaraman S
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