How to assign cases to case workers using service assignment rules?

Summary:

Hello Team,

When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues.

How can we do the same for cases created using case management?

I tried but it is not flowing and the queues i had created are not getting populated under the queue field.

Regards

Rajaraman S

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