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Escalate to Case action keeps producing error

in Help Desk 1 comment

Summary:

I have raised a SR relating to an issue I am having with the Escalate to Case smart action. It has brought up the same error a number of times and initially I believed it was resolved but this error continues to pop up unexpectedly and now its failing to work again after following the guides from scratch:

These are the guides I have used to troubleshoot this but still can't understand what's happening:

https://docs.oracle.com/en/cloud/saas/fusion-service/fahqa/manage-action-plan-actions.html#s20064350

https://videohub.oracle.com/media/Escalate+a+Help+Desk+Request+to+Case+%28WN+24C%29/1_tmnf4199/298218042

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