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Need Guidance: HRHD Status Configuration – Nested vs Top-Level Statuses

in Help Desk 1 comment

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Hi all,
I’m reviewing status setup in Oracle HR Help Desk.

Can we create nested statuses under existing ones (e.g., "Pending > Evaluation > or Pending > Prioritization") and have them properly show up and function within the SR lifecycle?
Or is it necessary to create all of them as top-level statuses under a broader group like "In Progress"?

Appreciate any insights.


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