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OGL Virtual Help Desk

in Oracle Guided Learning 3 comments

Hello all,

Apologies if this is the wrong forum, but I was looking for feedback on the thoughts of using OGL as a partial supply chain Help Desk that was permanently visible on the top of few main SCM pages only, like the Self Service Procurement page.

Before I detail it I just wanted to preface with we are still developing Oracle Cloud for future implementation, this is for healthcare supply chain requesters, and due to restrictions we likely won't have access to the chatbot after go live or foreseeable future, but I may be wrong as I'm not that high up in the chain. Due to the workload structure there are multiple support teams ran by different departments and areas that provide resources to requesters, many of them have their own sites, and it can be hard for them to find the right resource quickly. Most

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