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Some of the PDF attachments not appearing on printed AR Invoice in Print Receivables Transactions

in Reporting and Analytics for ERP 1 comment

Hi Team,

We are facing an issue where attachments in receivables transactions are not consistently getting attached or sometimes dropped during the printing of the invoices (Print Receivables Transactions)

We have checked the below

  1. The attachment query is correctly placed in the bursting definition
  2. The File Type is PDF and the category is correctly set ( AR_PRINT_ATTACHMENT_CATEGORIES)
  3. We are able to download the attachment directly from the Manage Transactions - > Invoices Page. The attachment is also viewable from UCM
  4. The File Size is around 2 MB.

Could you please let us know the reason for attachments intermittently failing to appear on the invoice after Print Receivables Transaction process gets succeeded and how can this be resolved?

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