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Service Administrator role, duties and workload

Hi,

While we had a good understanding of System Administrator in E-Business Suite, in Cloud ERP the role is not having the same name, it is now called Service Administrator and his/her duties and role are not the same.

We are trying to assign the role of Service Administrator to one of IT collaborator but we are asked by IT management team to list the Service Administor duties and estimate the workload, which is very difficult today to extrapolate from Oracle documentation.

Any help, benchmark or sharing experience of your project will be helpful.

Thanks in advance,

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