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Feasibility Assessment and Integration Support for Chatbot within OSF Storefront

in Commerce 2 comments

We are exploring the feasibility of integrating a chatbot solution within our Oracle OSF (Open Storefront Framework) storefront to enhance user engagement and streamline customer support interactions.

The objective is to embed a conversational interface that can assist users with product discovery, order tracking, FAQs, and personalized recommendations directly within the OSF-powered storefront. We are particularly interested in understanding:

Supported Integration Models: Whether Oracle Digital Assistant or third-party chatbot platforms can be natively or externally integrated with OSF.
Plugin Architecture Compatibility: How chatbot components can be embedded using OSF’s plugin-based extensibility model.
Security and Compliance: Guidelines for secure data handling and user session management when integrating chat interfaces.

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